Online order

How can I track my order?

Once your order has been shipped, you will receive an email detailing the order tracking number. You can track your order also by clicking here Track your order or in the footer of the website of the same title. You can also track your order via your

How can I obtain a copy of my invoice?

To get a copy of your invoice, please contact our Captain fin customer service : [email protected]

Does Captain Fin offer price adjustments?

No, we don't offer price adjustments.

Official Captain Fin websites

One thing that really upsets us at Captain Fin is hearing stories from our customers that ordered Captain Fin product on a scam website. We work hard to shut these fake dealers down with our Legal department. Our only official website is...

Can I modify or cancel my order?

Unfortunately, due to automated systems, we are unable to modify an order which has been validated online. However, if the order is not already packed, we can cancel the order so that you can place a new one with the desired items. If it's...

What are the order preparation and shipment timelines?

Delivery takes 3-5 business days using the Standard shipment service, or 1-2 business days for express delivery, from the time we transfer your order to our carrier. Order preparation and shipment times should be added to delivery times. Any order...

How can I place an order online?

1. Browse and shop on the website. Once you have chosen your article in the size you require, add it to the shopping cart. When you have finished shopping, click on the shopping cart and ‘Checkout’. 2. When proceeding to checkout, you can create a...

Can my order be gift-wrapped?

We are unable to offer this service at the moment.

Why is the status of my order "cancelled"?

Your order may be cancelled if the article ordered is out of stock. In this case, a refund notification will be sent to you right after the cancellation of your order. Feel free to contact our customer service if you would like more information...

I haven’t received a confirmation email for my order, is it normal?

If you placed your order using your account: - Check that your email address is correct when connecting to "My account". - Check that your confirmation email hasn’t gone to your spam or junk mail folders. - You can also check that your order has...

Has my order been placed?

After confirming your order, you will receive a confirmation email containing the details of your order. If you have created an account, you can track the status of your orders by connecting to your order history in "My account". If you have any...

Can I order over the phone?

Unfortunately, it is not possible. You need to place your order online directly on eu.captainfin.com

Can I book an item?

Unfortunately, it is not possible to book an item. Be aware that we are delivering several European countries so stock may vary quickly.