I haven’t received a confirmation email for my order, is it normal?Updated a year ago

If you placed your order using your account:

- Check that your email address is correct when connecting to "My account".

- Check that your confirmation email hasn’t gone to your spam or junk mail folders.

- You can also check that your order has been placed correctly in "Account">"My Orders".

If you placed your order as a guest:

- Check that your confirmation email hasn’t gone to your spam or junk mail folders.

If you have any questions, please get in touch with our customer service.