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Shipping
I still have not received my order. What should I do?
If you still have not received your parcel more than a week after the expected delivery date, contact our customer service. One of our agents will be happy to offer you a personalized solution.
Part of my order is missing, is this normal?
Check your order shipping email to verify that all your ordered items have been sent. It is possible that one or more items were not available when your order was prepared. In this case, the items that have not been delivered will be automatically re
What do I do if my item(s) arrives damaged?
If you notice, when your parcel is delivered, that the packaging has been damaged, you have two possibilities:- Refuse delivery of the parcel and it will be returned to us- Accept the parcel, indicating that the packaging is damaged on the delivery n
The tracking of my parcel shows that it has been returned to sender. What happens now to my order?
If your parcel has been returned to sender, you can contact our customer service to choose between : - A full refund into the account that was used to place your order- Your parcel to be sent back to the address of your choice
How can I track the delivery of my order?
Once your order has been shipped, you will receive an email detailing the order tracking number or in the following link: https://eu.captainfin.com/pages/track-your-orderYou can also track your order via your Captain fin online customer account.
What should I do if I am not present for the delivery of my order?
If you are away at the time of delivery, the carrier will either redeliver the next business day, drop off your parcel to an access point or they will return it to our warehouse.
What countries do you deliver to?
This website provides orders for the following countries: Austria, Belgium, Bulgaria, Cyprus, Czechia, Denmark, Estonia, Finland, France (mainland and Corsica only), Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Net