What do I do if my item(s) arrives damaged?Updated a year ago

If you notice, when your parcel is delivered, that the packaging has been damaged, you have two possibilities:
- Refuse delivery of the parcel and it will be returned to us
- Accept the parcel, indicating that the packaging is damaged on the delivery note

If you notice some damage when you open your parcel, you can make a claim from the corresponding carrier.
If your parcel was given to a third party or left under the porch (with your authorization), as long as it has not been opened, you may return it to the carrier for a return free of charge.