.png){kind=small}
Returns
Why was I not refunded the full amount?
If you didn't receive the full refund you used eventually a discount code for your order or you chose Express delivery. If there are any other reasons don't hesitate to contact our customer service under [email protected] and we will be happy
How long is the return period?
If you are not completely satisfied with your product we will accept returns from orders on our website for a full refund up to 30 days.Return will only be accepted if send back in the original packaging and in the same condition as it was received.
How long does it take to receive a refund from my online return?
The processing time is about 2-3 days from receipt of your return. During sales and promotional periods, the processing time may be slightly longer. Once your return is treated, you receive an email to confirm the refund if the returned items meet th
Can I exchange an item?
Currently, we do not offer an exchange service. However, you can refuse the delivery or send back your unwanted item/s in order to receive a refund, and then place a new order.
What should I do if I receive a product other than what I have ordered?
If you receive a product which you did not order, please contact our customer service, who will advise you of the next steps to take.
Are the shipping costs also refunded if I return my order?
We will refund shipping costs (standard delivery) if you return your complete order, and if the returned products conform with the terms of our returns policy. We cannot refund shipping costs if the returned order is not complete. If you have chosen
Is the postage free on returned items?
Unfortunately, we do not offer pre-paid label for returns. All returns costs are assumed by the customer. Note that Paypal has a refund return costs offer (up to 30€) for many countries.
How do I return one or more articles?
Contact our Customer Service by email [email protected] or by telephone on +33 09 78 46 44 67 to state your wish to return one or more articles. Have your order number and corresponding reference numbers at hand.The Customer Service will then
What is your return policy?
Items purchased can be returned for a full refund within 30 days of delivery date. The customer is solely responsible for the return expenses of the courier of their choice back into the warehouse of origin, which is located in France. We recommend u