General

Available during business hours:
Monday - Thursday: 8am to 17pm
Fridays: 8am to 16 pm

New arrivals

All clothing

Fins

Accessories

Outlet

Captain Fin Europe

Product information

How can I track my order?

How can I obtain a copy of my invoice?

Does Captain Fin offer price adjustments?

Official Captain Fin websites

Can I modify or cancel my order?

What are the order preparation and shipment timelines?

How can I place an order online?

Can my order be gift-wrapped?

Why is the status of my order "cancelled"?

I haven’t received a confirmation email for my order, is it normal?

Has my order been placed?

Can I order over the phone?

Can I book an item?

Online order

I still have not received my order. What should I do?

Part of my order is missing, is this normal?

What do I do if my item(s) arrives damaged?

The tracking of my parcel shows that it has been returned to sender. What happens now to my order?

How can I track the delivery of my order?

What should I do if I am not present for the delivery of my order?

What countries do you deliver to?

Shipping

Do I have to create an account to place my order?

How can I delete my customer account?

How do I unsubscribe from the newsletter?

I have forgotten my password, what should I do?

Why should I create an Captain Fin account?

My Account

Why was I not refunded the full amount?

How long is the return period?

How long does it take to receive a refund from my online return?

Can I exchange an item?

What should I do if I receive a product other than what I have ordered?

Are the shipping costs also refunded if I return my order?

Is the postage free on returned items?

How do I return one or more articles?

What is your return policy?

Returns

What to do if I receive a defective product at a Captain Fin reseller (online or in a shop)?

WARRANTY POLICY

Warranty

Returns & Warranties

Can I combine multiple discounts / promo codes on an order?

Is online payment totally secure on your website?

Which payment methods do you accept?

Can I pay for my order via bank transfer or cash on delivery?

How to pay with Paypal?

Payment

Am I able to purchase old Captain Fin styles?

Are your online products the same as those sold in your shops?

What happens to my gift card if i lose it?

Where can i use my e-gift card?

Where can i buy an e-gift card?

What is the remaining balance on my e-gift card?

How do i use my gift card in the online shop?

What happens to my gift card if i return my order, or just part of it, or if my order is cancelled?

Gift card

How can I reach the customer service?

What are the opening hours of the customer service?

Contact Us