Available during business hours:
Monday - Thursday: 8am to 17pm
Fridays: 8am to 16 pm

New arrivals

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Captain Fin Europe

<p><style type="text/css" id="isPasted"></style><style type="text/css"></style><span data-sheets-root="1">If you believe you have a warranty claim, please contact the appropriate customer service representative, which will depend on the point of purchase.&#xA0;<br>Our online customer service only takes care of warranty for items purchased on our official website </span><span data-sheets-root="1"><a href="https://eu.captainfin.com/">eu.captainfin.com</a></span> </p>

If you believe you have a warranty claim, please contact the appropriate customer service representative, which will depend on the point of purchase. Our online customer service only takes care of warranty for items purchased on our official website

What to do if I receive a defective product at a Captain Fin reseller (online or in a shop)?

Returns & Warranties

Warranty

How can I track my order?

How can I obtain a copy of my invoice?

Does Captain Fin offer price adjustments?

Official Captain Fin websites

Can I modify or cancel my order?

What are the order preparation and shipment timelines?

How can I place an order online?

Can my order be gift-wrapped?

Why is the status of my order "cancelled"?

I haven’t received a confirmation email for my order, is it normal?

Has my order been placed?

Can I order over the phone?

Can I book an item?

Online order

I still have not received my order. What should I do?

Part of my order is missing, is this normal?

What do I do if my item(s) arrives damaged?

The tracking of my parcel shows that it has been returned to sender. What happens now to my order?

How can I track the delivery of my order?

What should I do if I am not present for the delivery of my order?

What countries do you deliver to?

Shipping

Do I have to create an account to place my order?

How can I delete my customer account?

How do I unsubscribe from the newsletter?

I have forgotten my password, what should I do?

Why should I create an Captain Fin account?

My Account

Why was I not refunded the full amount?

How long is the return period?

How long does it take to receive a refund from my online return?

Can I exchange an item?

What should I do if I receive a product other than what I have ordered?

Are the shipping costs also refunded if I return my order?

Is the postage free on returned items?

How do I return one or more articles?

What is your return policy?

Returns

WARRANTY POLICY

Can I combine multiple discounts / promo codes on an order?

Is online payment totally secure on your website?

Which payment methods do you accept?

Can I pay for my order via bank transfer or cash on delivery?

How to pay with Paypal?

Payment

Am I able to purchase old Captain Fin styles?

Are your online products the same as those sold in your shops?

General

Product information

What happens to my gift card if i lose it?

Where can i use my e-gift card?

Where can i buy an e-gift card?

What is the remaining balance on my e-gift card?

How do i use my gift card in the online shop?

What happens to my gift card if i return my order, or just part of it, or if my order is cancelled?

Gift card

How can I reach the customer service?

What are the opening hours of the customer service?

Contact Us

What to do if I receive a defective product at a Captain Fin reseller (online or in a shop)?Updated a year ago