WARRANTY POLICYUpdated a year ago

Liberated Brands Europe's Captain Fin Co. Guarantee Policy applies when the product is used under normal conditions for the purpose of which the product is designed. The consumer has two years after an item is delivered to claim under the legal guarantee of conformity if a conformity issue appears.

Excluded from coverage under this warranty are the following: 
- Damage caused by normal wear and tear. 
- Damage caused by misuse, and/or negligence. 
- Damage caused by improper care. 
- Damage caused by natural breakdown of colours and materials over time. 
- Damage caused by consequential or incidental damages. 
- Damage caused by alteration of product. 
 
Please submit your claim under the guarantee to [email protected]. Attach the following information: 

- 1 or 2 photographs of the damaged/defective item; 
 
- The order number for the online purchase; 
 
- The model number and; 
 
- The reference number of the damaged/defective item. 
 
 (Liberated Brands Europe's Captain Fin Co. reserves the right to reject any incomplete claims.) 
  
When our specialist technicians have received and considered your claim, we will contact you to offer a refund under the guarantee. 
 

If our Quality team concludes there is a defect, you will receive a refund for the total item cost. One of our representatives will tell you how to return the item. Once the item is received by Liberated Brands Europe's Captain Fin Co., the refund will be issued to the payment method used when you ordered. 

To claim under the guarantee, contact the Captain Fin Co. reseller from whom the product was bought: the physical point of sale or the third-party seller website. 
Our online customer service only handles claim from orders placed on eu.captainfin.com

Don't hesitate to check our Terms and Conditions for more information.